Privacy Policy
Inline Hydraulics respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or place an order.
Who We Are
Our website address is: https://inlinehydraulics.com.
Information We Collect
When you visit our website, contact us, or place an order, we may collect information such as:
- Your name
- Email address
- Phone number, if provided
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- IP address and browser information
- Messages, photos, or fitment information you send through our contact forms or email
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Collect payment
- Calculate shipping and applicable taxes
- Send order confirmations, shipping updates, and customer service messages
- Respond to fitment questions or support requests
- Prevent fraud, abuse, and unauthorized activity
- Maintain business, accounting, tax, and legal records
- Improve our website and customer experience
Orders and WooCommerce
Our store is powered by WooCommerce. When you place an order, we collect the information needed to process your purchase, including your name, billing address, shipping address, email address, phone number if provided, product ordered, payment method, and order notes.
We retain order information for business, accounting, tax, customer service, and legal purposes.
Payments
Payments may be processed through WooPayments, PayPal, or other payment providers enabled on our website.
We do not store your full credit card number on our website. Payment information is handled by the applicable payment processor according to their own privacy and security practices.
Shipping
We use the information you provide to ship your order. Your name, shipping address, and order details may be shared with shipping carriers or shipping service providers as needed to deliver your order.
Contact Forms and Fitment Questions
If you contact us through a form, email, or other communication method, we may collect the information you provide, including your name, email address, message, order number, photos, equipment details, fitting details, or other information needed to answer your question.
If you send photos for fitment help, please avoid including unnecessary personal information in the photo.
Cookies
Our website may use cookies to support normal website and store functionality. Cookies may be used to keep track of cart contents, checkout sessions, login status, website preferences, security, and basic website performance.
You can control or disable cookies through your browser settings, but some parts of the website, including cart and checkout functionality, may not work properly without cookies.
Analytics and Website Performance
We may use analytics or website performance tools to understand how visitors use the site, improve page performance, and identify technical issues. These tools may collect information such as pages visited, browser type, device type, approximate location, referral source, and general usage data.
Embedded Content and Third-Party Services
Pages on this site may include embedded content or links to third-party websites, services, payment processors, shipping services, or other providers. Third-party websites and services may collect data about you according to their own privacy policies.
Who We Share Your Information With
We only share customer information when needed to operate the website, fulfill orders, process payments, ship products, provide customer service, comply with the law, or protect against fraud and abuse.
Examples may include:
- Payment processors
- Shipping carriers and shipping software providers
- Website hosting and security providers
- Email service providers
- Tax, accounting, legal, or compliance service providers when necessary
How Long We Retain Your Information
We retain order, customer, and transaction information for as long as needed for business operations, accounting, tax reporting, customer service, legal compliance, fraud prevention, and recordkeeping.
Contact form submissions and customer service messages may be retained as needed to respond to your request and maintain support records.
What Rights You Have Over Your Data
You may request a copy of the personal information we have about you. You may also request that we delete personal information we hold about you, except for information we are required or permitted to keep for administrative, legal, security, tax, accounting, or business purposes.
To make a privacy-related request, please contact us through our Contact page.
Security
We use reasonable measures to help protect customer information. However, no website, payment system, or internet transmission is completely secure. Please use caution when submitting information online.
Children’s Privacy
Our website is not directed to children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.